At IPTV Prospot, customer satisfaction is our priority. Please read our refund policy carefully to understand your rights and responsibilities.

Eligibility for Refunds

1. Subscription Issues: Refunds will only be issued if the service is proven to be non-functional and our support team is unable to resolve the issue.
2. Request Period: Refund requests must be made within 7 days of purchase.
3. Unsupported Devices or Apps: Refunds will not be provided if the service is used on unsupported devices or apps not recommended by us.

Non-Refundable Situations

1. Improper Configuration: Refunds will not be granted due to user error in setup or configuration.
2. Connectivity Issues: Issues caused by internet connectivity or device incompatibility are not refundable.
3. Partial Use: Refunds are not available for partially used subscriptions or unused periods.

How to Request a Refund

1. Contact our support team via email or the contact form on our website.
2. Provide your subscription details and a detailed explanation of the issue.
3. Our team will review your request and attempt to resolve the issue. If unsuccessful, a refund will be processed.

Processing Time

Approved refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method.